Support

StormDB Support Services provide a variety of options to help you ensure success with your distributed database environment. In addition to the open source knowledge base, which includes documentation, articles, and FAQs, we provide support services dedicated to production deployments of StormDB, Postgres-XC and Stado.
 

Why StormDB Support Services?

Members of our staff were involved in Postgres-XC and Stado from the early beginnings of the projects and are intimately familiar with them. StormDB is committed to making our customers and users successful. By subscribing to support services, customers receive:
  • Rapid response on critical bug fixes and security updates
  • Expert technical support with standard or premium support tiers

Get Help Now

If you are an existing StormDB customer and you want to submit a ticket or if you just want to find your answer on our public forums, go to the StormDB Support Portal
 

Support Options

Based on your needs there are two support tiers available:
  • Silver: 12x5 phone support, 4 hour maximum response for critical issues
  • Gold: 24x7 phone support, 2 hour maximum response for critical issues
Learn more about our support pricing.
 
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